WAAC Customer Feedback Link


We are pleased to share the results from our newly developed customer feedback program which started early July 2019.

Our customer feedback program is important to us so we can continue to improve the services we provide to you.

If you didn’t know already, we have two ways you can provide your feedback to us, firstly by using this link from our home page or when you next visit our facility or deal with any members of our team they are happy to help show you how!

We hear you! and we would like to thank those valued clients who have chosen to rate our service!

This is what you are telling us: stars

Rating on customer expectations: 4.7 out of 5 

Rating on service delivery: 4.7 out of 5 

80% of our clients would choose to promote our strong range of support services.

What clients are saying:

1. "No improvement... the staff are super friendly! I don’t ever feel judged when I come in to exchange syringe equipment. Thank you guys!!!"

2. "Nothing, most beautiful staff and non judgmental thank you all so much"

3. "More locations, longer availability hours, after hours needle exchange and more variety in options for insulin needles"

4. "Great!"

5. "Service was great!"

6. "A closer place near Perth train station would be great"

Click on this link to complete our customer feedback survey.


Thankyou from the Team @ WAAC!








Our Mission

To minimise the impact and further transmission of HIV, other blood borne viruses and sexually transmissible infections. To reduce social, legal and policy barriers which prevent access to health information and effective support and prevention services.

WA AIDS Council would like to acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Custodians of this country throughout Australia, and their strength, resilience and connection to land and community. In particular, the WA AIDS Council would like to acknowledge the Wadjuk people of the Noongar Nation as the traditional custodians of the land in which our office is located.


50px Artboard 173x