Wednesday, 19 August 2015 03:11

SHAPE and Case Management

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Case Managers and SHAPE Officers provide practical, physical and emotional care and support for people living with HIV, their families, carers and partners. SHAPE logo

Case management activities are diverse. In addition to assisting clients to access and maintain specific services, case management activities may include negotiation and advocacy for services, consultation with providers, navigation through the service system, psycho-social support, supportive counselling, and general client information and education.

The goal of case management is to promote and support independence and self-sufficiency. As such, the case management process requires the consent and active participation of the client in decision-making, and supports a client's right to privacy, confidentiality, self-determination, dignity and respect, compassionate non-judgmental care, culturally competency, and quality case management services.

For families caring for HIV infected or affected children, an additional goal of case management is to maintain and enhance the effective functioning of the family in their care-giving role, and to ensure appropriate referral to relevant service providers.

The intended outcomes of case management for PLHIV include:

•                Early access to and maintenance of comprehensive health care and social services.
•                Improved integration of services provided across a variety of settings.
•                Enhanced continuity of care.
•                Prevention of disease transmission and delay of HIV progression.
•                Increased knowledge of HIV disease.
•                Greater participation in and optimal use of the health and social service system.
•                Reinforcement of positive health behaviours.
•                Personal empowerment.
•                Breaking down of any social isolation or diminished capacity to participate in community.
•                An improved quality of life.

To enquire about our services, please call Manager Clinical Services, Lisa Tomney, on 9482 0000 or email

For information on accessing services in rural and remote areas, please click here.

Read 2771 times Last modified on Friday, 28 April 2017 03:18

Our Mission

To minimise the impact and further transmission of HIV, other blood borne viruses and sexually transmissible infections. To reduce social, legal and policy barriers which prevent access to health information and effective support and prevention services.